Examples of our work. We do not always take photos, for reasons of privacy.
Hidden Help transforming homes using reusable items from
Cornwall Council’s Household Waste Recycling Centre in Truro
Photo shows container at Truro HWRC with Cllr Mould, Hidden Help's Judy Backus and volunteers, plus Suez staff.
A charity has helped transform more than 300 homes for people in need with the help of items that have been set aside for reuse at Truro’s Household Waste Recycling Centre (HWRC). Truro HWRC is operated by SUEZ recycling and recovery UK on behalf of Cornwall Council.
Bissoe-based Hidden Help has participated in a successful trial collecting reusable furniture and other household items, including sofas, tables and chairs, rugs, lamps, TVs and kitchen equipment, from the Truro site.
The items are repaired, where necessary, and given to people in need that have been referred to Hidden Help by partner agencies, such as housing officers, social workers and other charities.
The trial, which was launched last year, has been so successful that the scheme is now set to continue on an ongoing basis.
Hidden Help founder Judy Backus said: “In 2022 Hidden Help turned cold, unwelcoming flats into warm, cosy homes for over 300 vulnerable households. None of this would be possible without our team of volunteer van drivers and the generosity of local people."Councillor Carol Mould, portfolio holder for Neighbourhoods at Cornwall Council, said: “We’re delighted to be working with Hidden Help to support people in need and would like to thank everyone who has helped make this scheme such a success.“All too often we see perfectly good items ending up in the bin because people want a change. If you’re redecorating or having a sort out at home, please set aside items that could benefit others and put them in the reuse container.”
"Good morning Judy, I would love to express my thanks to you and the team, for showing so much kindness to our family in our time of need.
We had nothing, and now we feel like we have a home.
My children are now sleeping in their own rooms because they have a bed and they feel more at home.
Yesterday was my son's birthday and today is my daughter's and what a lovely surprise to come home to a lovely table and chairs. I am totally greateful for all your help and the help of the drivers, those carrying the furniture, those arranging it and those who donated and sorted it out for the driver to deliver. Thank you from the bottom of our hearts."
Down to one pillow, we needed six for a family
The same day The National Trust delivered 15!
Just a note to say a huge thank you for delivering XXXXX so much "stuff" today!!
I have just spoken to him and he is absolutely over the moon and couldn't believe the generosity from strangers etc etc ....
You really have made a MASSIVE difference to someone's life today.
Here a client was coming out of hospital post childbirth, to a bare flat! Hidden Help is able to move quickly to provide furniture, carpet and household items
Example of a recent client family requirement:
- Knives, forks, spoon's
- Cooking pans
- Tea towels
- Drinking glasses
- Tin opener
- Washing machine
- Blind 5ft
- Laminate flooring
- Sofa and 2 chairs
- Table and 6 chairs
- Curtains 90x90
- Blind 4ft
Bedroom 1 boy
- 3m x 3m carpet
- Curtains 70x70
- Single sheets
- Single duvet covers
- 1 Single duvet
Bedroom 2 girl
- 4m x 4m carpet
- Curtains 60x60
- Bedding bottom sheet
- Single duvet cover
- Pillow cases
-1 single duvet
- 4m x 4m carpet
- Curtains 90x90
Bedroom 4 girl
- 4m x 3m carpet
- Blind 4ft
- 1 single duvet
- Carpet 14 ft
- 10 Bath Towels
- 10 face cloths
- 10 handtowels
- Bath mat
- Tooth brushes
- Hair brush
Older person, also coming out of hospital to a flat without even any carpets
We delivered to a woman of 71 who had been living in the woods with her son, who died. She only had the things in her rucksack. Now in a flat thankfully.
Damp in Camborne
This was one of the first homes I visited with Judy in Camborne in late 2018 (photos shared with permission). Having worked in Sheffield and thought that I had met social degradation, it wasn’t until I had spent an hour in this widow’s flat that I began to understand Judy’s vision for change. It’s hard to know where to begin; but begin we did by ringing the local MP’s office who gave us amazing assistance. Much of her furniture had to go, and the council arranged for her housing provider to re-fit her kitchen. Hidden Help dismantled the wardrobe (much comedy trying to get it out of the house I remember) and provided a replacement one, with a new bed, replacement chair and small two seater sofa. It’s all too easy to judge people as to how they end up in such conditions, and whilst I won’t tell her story for her here, needless to say we never judge, as nobody actually wants to live in these conditions. It’s all about empowerment. She wasn’t empowered to help herself, but through the generosity of our donors and working with other local agencies her dignity as a human being was restored. This is why we do this. It’s not difficult to demonstrate some care for each other.